Park Hyatt Milan

A five-star hotel next to the Duomo and Galleria with a restaurant, a spa and a cafe.

Why people love it

• Service and concierge. Guests praise the staff at reception and a concierge reachable by WhatsApp. One guest called the service "6 out of 5", and another described a birthday surprise at La Cupola breakfast.
• Location. Several guests say the hotel is right next to the Duomo and Galleria, with shopping within walking distance. One guest found the area empty at 6 AM for photos.
• Rooms and cleanliness. Guests describe spotless rooms, a very comfortable bed and a walk-in closet. A family had two connected Park King rooms.
• Breakfast and spa. Breakfast at La Cupola is called very high quality, and one guest praised a massage with Rosa at the spa.

The worst thing guests say

Four guests reported theft by hotel staff, three of them in March 2025 and one in March 2023, saying bags (including Loro Piana and Bottega Veneta) went missing from rooms and the hotel did not respond. One guest in April 2025 described racist treatment by door staff. In April 2024 a guest said they were told about a marathon affecting access only the day before arrival. Visitors to the bar and restaurant also reported rude or slow service in 2025 and 2026.

Insider tips

• Reach the concierge on WhatsApp before you arrive.
• Tell the hotel about a birthday or celebration.
• Lock valuables in the room safe, since several theft reports are on record.

How we rated this: Google rating 4.6 from 1,701 reviews. We read the newest and the lowest-rated guest reviews (14 recent guest reviews with text) and set aside reviews from restaurant or bar visitors who did not stay. Repeat-guest rate not shown: not enough recent guest reviews yet. Address: V. Tommaso Grossi, 1, 20121 Milano MI.