The Carlton, a Rocco Forte hotel

A new five-star Rocco Forte hotel near Milan's main shopping streets, opened in November 2025, with two restaurants, a bar, and a spa.

Why people love it

• Front desk. Sabrina, the front desk manager, and Jovan are named in October and June 2026 reviews, along with doorman Lorenzo.
• Location. Guests say it is steps from the best shopping and restaurants, on a quiet, discreet street.
• Food and drink. Breakfast at Cafe Floretta is called superb, and the cocktail menu at the bar is praised.
• Handling a problem. One guest whose car was damaged after valet service said the hotel handled it exceptionally well.

The worst thing guests say

There are fewer than 30 guest reviews with text. In September 2026 a guest rated it 4 stars for an uncomfortable tipping practice and a housekeeping issue. In February 2026 a guest described rude staff at early arrival and demands for payment before check-in. Two 1-star reviews from non-guests complain about the courtyard and the bar.

Insider tips

• Put out the do-not-disturb sign if you want to sleep in.
• Ask about early check-in before you arrive.
• Book Cafe Floretta for breakfast.

How we rated this: Google rating 4.8 from 78 reviews. We read the newest and the lowest-rated guest reviews (14 recent guest reviews with text) and set aside reviews from restaurant or bar visitors who did not stay. Repeat-guest rate not shown: not enough recent guest reviews yet. Address: Via Senato, 5, 20121 Milano MI.