Hotel NH Collection Milano CityLife

A large 4-star hotel in the CityLife district of Milan with a restaurant, a lobby bar, a rooftop pool, a gym and parking.

Why people love it

• Reception staff. Lucia is named in four reviews from October and September 2026. Marta, Daisy, Darren and Samantha are also named.
• Fixing a bad booking. A guest let down by Booking.com said Samantha and the front desk found a room and offered a drink.
• Breakfast. One guest in September 2026 mentioned a wide selection.
• Spaces. Guests describe bright, modern spaces, and one guest worked from the quiet cafe.
• Upgrade. One guest in September 2026 received a complimentary room upgrade.

The worst thing guests say

Check-in and front desk problems recur. In September 2026 a guest staying five nights said the system was down at check-in and room keys were delayed. Guests also reported 1 hour waiting in July 2024, 2 hours to check in in April 2025, and no room available at 1am in August 2025. Billing complaints include a double charge (July 2022), parking charged for two days at 30 euros a day (December 2023), and a deposit not returned (January 2024). In 2026, guests mentioned broken showers and fire alarms at night (April), an empty breakfast on the second day (May) and EV charging not working (October).

Insider tips

• EV charging was not working in October 2026, so check before relying on it.
• One guest was charged 30 euros per day for parking, counted by calendar day.
• Confirm the pool is open before booking. A September 2024 guest found it closed for maintenance.

How we rated this: Google rating 4.6 from 1,687 reviews. We read the newest and the lowest-rated guest reviews (19 recent guest reviews with text) and set aside reviews from restaurant or bar visitors who did not stay. Repeat-guest rate not shown: not enough recent guest reviews yet. Address: Via Bartolomeo Colleoni, 14, 20149 Milano MI.