Best Western Plus City Hotel

A 4-star hotel in central Genoa near Piazza Ferrari and Teatro Carlo Felice, with a restaurant, a 24-hour bar and a small underground garage.

Why people love it

• Central position. Guests walk to the old port, the aquarium and the cathedral in about 10 to 15 minutes, and say they can practically see Genoa on foot.
• Friendly staff. Guests mention a very friendly team at breakfast and thank the staff for being more helpful than they are used to.
• Breakfast. Several guests describe the breakfast as excellent and generous.
• Spacious rooms. Guests describe rooms that are spacious and clean. A few mention a wall view instead of a street or skyline view.

Why they come back

"I've been a super loyal customer of this hotel for work for a year now. The team is amazing, always available, and the rooms are clean and spacious."

The worst thing guests say

Parking is the most repeated complaint. The garage holds only 14 cars, as a July 2026 guest said, and guests in 2023, 2025 and 2026 arrived by car to find it full or hard to reach. A November 2025 guest said the hotel did not cover damage to a car in the lot, and a March 2024 guest said the valet damaged a car. Guests in 2024 and 2025 also mention poor soundproofing, an air conditioning that barely cooled, and a dated feel.

Insider tips

• Book the parking space ahead of time. The garage is small.
• Note the valet service hours, since leaving outside them can be difficult.
• Request a quiet room away from the street.

How we rated this: Google rating 4.4 from 1,238 reviews. We read the newest and the lowest-rated guest reviews (20 recent guest reviews with text) and set aside reviews from restaurant or bar visitors who did not stay. Address: Via di S. Sebastiano, 6, 16123 Genova GE.