La Gemma di Elena

A bed and breakfast inside the walls of Lucca near the Porta Santa Maria, with a courtyard, paid parking and a garden.

Why people love it

• Location. Guests walk to everything in the old town, and one says the room was quiet.
• Breakfast. Guests describe a rich sweet and savory breakfast with a wide selection.
• Rooms. One room, Marianne, is praised for its high ceilings, and another guest had a large apartment-style room with a living area and sofa-bed.
• Staff. Gianluca is mentioned as going out of his way, and guests say staff answered questions quickly.

The worst thing guests say

Check-in is the most serious recurring complaint. A 1-star guest in February 2026 was told only after Booking.com confirmed payment that the latest check-in time was 8 PM, and another in March 2026 could not check in at the time they had selected because nobody was there. A 2-star guest in March 2026 was upset that breakfast cost 10 euros at the desk and 5 euros when booked online. Of 22 reviews from February to September 2026, the other low ratings are two 3-star reviews in August 2026, one about the living room air conditioning not working properly.

Insider tips

• Confirm your check-in time in writing before you travel. Late arrivals may not be possible.
• Parking is paid by the day and the building is in a restricted traffic zone, so ask for instructions.
• Book breakfast online if the rate is still lower.

How we rated this: Google rating 4.6 from 204 reviews. We read the newest and the lowest-rated guest reviews (22 recent guest reviews with text) and set aside reviews from restaurant or bar visitors who did not stay. Address: Via della Zecca, 33, 55100 Lucca LU.