Hotel Palazzo Alexander

A 4-star hotel in a medieval building inside the walls of Lucca, with a 24-hour bar, breakfast included and a small team run by a father and son.

Why people love it

• Service. Roberto and Mario are named by guests. Guests say staff arranged an upgraded fourth-floor room, brought extra pillows on request and gave restaurant recommendations.
• Location. The hotel is on a quiet street in the old town. One guest measured about 15 minutes on foot from Lucca Station and 5 minutes from the bus terminal at Piazza Verdi.
• Breakfast. Guests mention made-to-order breakfast and an ample spread, and several call it exceptional.
• Accessible room. A guest who is paraplegic said the hotel created a fully accessible room for them.
• Rooms. Guests describe the rooms as large, clean and in the style of a 19th-century palace, with USB ports by the bed and a coffee maker.

The worst thing guests say

In the 24 most recent reviews with text, from November 2025 to September 2026, the lowest is 2 stars from August 2026: old, neglected rooms and air conditioning problems. In November 2024 a 2-star guest said staff leave room keys on the front desk and are slow to put them away. Older 2-star and 1-star reviews from 2022 and 2024 mention a damp smell, a hole in a window, and rooms that were not clean.

Insider tips

• The hotel has an arrangement with a parking garage a 3-minute walk away. Ask about it when you book.
• Tell them about a special occasion or accessibility needs ahead of time.
• Take your room key with you if you are worried about the key rack.

How we rated this: Google rating 4.7 from 332 reviews. We read the newest and the lowest-rated guest reviews (24 recent guest reviews with text) and set aside reviews from restaurant or bar visitors who did not stay. Address: Via Santa Giustina, 48, 55100 Lucca LU.