Hotel NH Collection Torino Santo Stefano

A four-star hotel in Turin's medieval quarter near the Porta Palatina, with a restaurant, bar and rooftop terrace.

Why people love it

• Staff. Guests in 2026 describe the team as friendly, professional and flexible. One was surprised with a birthday gift.
• Location. Reviews mention the Royal Palace, the Porta Palatina, museums and the central market close by.
• Rooms and bath. Guests describe spacious rooms with large bathrooms and comfortable beds.
• Breakfast. Guests call breakfast fantastic or very good.

The worst thing guests say

Air conditioning is the most repeated complaint, from June 2025 (called horrible), August 2024 (a top-floor room like an oven) and others. A January 2026 guest was disappointed with the hotel overall. In 2024 and 2022 several guests reported unwelcoming or rude staff. All of the complaints in 2026 are scattered among about 16 recent positive reviews.

Insider tips

• In summer, ask about air conditioning. Two guests in 2024 and 2025 found it too weak.
• There is a parking garage underneath, with a few EV chargers.
• Ask for a room with a view if you want more than a courtyard.

How we rated this: Google rating 4.6 from 2,211 reviews. We read the newest and the lowest-rated guest reviews (16 recent guest reviews with text) and set aside reviews from restaurant or bar visitors who did not stay. Repeat-guest rate not shown: not enough recent guest reviews yet. Address: Via Porta Palatina, 19, 10122 Torino TO.