The Westin Excelsior, Rome

A five-star hotel near Via Veneto in Rome with an indoor pool, a spa, a piano bar and a breakfast restaurant.

Why people love it

• Service from the front entrance. Guests mention friendly baggage staff at the entrance, a breakfast waiter named Bodhan, and Marriott Bonvoy members receiving room upgrades.
• Large, comfortable rooms. Several recent guests describe big, clean rooms and very comfortable beds after long days of walking.
• Breakfast and cocktails. Guests call breakfast well thought through, with something for everyone, and praise the cocktails.
• Location. It sits about 12 minutes on foot from the Trevi Fountain, on an incline, and is away from the busiest streets.

Why they come back

"Not a visit to Roma goes by without a stay at this glorious Palace! I'm so grateful to the manager and staff as they always give me a warm welcome."

The worst thing guests say

Outdated, worn rooms. Between June 2025 and August 2026 at least eight guests gave 1 star and described stained or worn bedding, ripped carpet, a musty smell, poor air conditioning and broken furniture. Two guests said keys failed repeatedly or a room phone did not work, and one in August 2025 described the reception staff as unfriendly and felt it was discriminatory.

Insider tips

• Marriott Bonvoy members report room upgrades, so mention your status at check-in.
• Ask for a room that has been renovated, since several guests describe worn rooms.
• Rooms may not have a kettle or tea, so bring your own if you want them.
• The walk back from the center is uphill.

How we rated this: Google rating 4.4 from 2,504 reviews. We read the newest and the lowest-rated guest reviews (13 recent guest reviews with text) and set aside reviews from restaurant or bar visitors who did not stay. Repeat-guest rate not shown: not enough recent guest reviews yet. Address: Via Vittorio Veneto, 125, 00187 Roma RM.