Tivoli Palazzo Gaddi Firenze Hotel

A 5-star hotel in a historic palazzo in central Florence with a restaurant, a rooftop bar and views of the Duomo.

Why people love it

• Staff who help. Guests mention a bell man who went above and beyond and a team that arranged a Tuscany wine tour the same day.
• The rooftop. Guests describe dinner on the terrace and the rooftop bar, with views of the Duomo. One couple watched the fireworks from the terrace in June.
• Breakfast. Several recent reviews call the breakfast buffet varied and delicious.
• Spacious, clean rooms. Guests in July and September 2026 call the rooms spacious and spotless.

Why they come back

"Had a fantastic 3 night stay. My 3rd time there. Staff as ever were welcoming."

The worst thing guests say

Among stayers, one guest in November 2025 said the rooms were much smaller than in the photos and had water problems, and another in June 2025 said the air conditioning was poor and the hotel offered only a fan. Single guests reported a discriminatory reception encounter in June 2023, a mistreated car in the garage in October 2023, and mold and dirt in a 2016 review. Several low ratings come from restaurant and terrace visitors about booking and service.

Insider tips

• Light sleepers should ask about the first-floor rooms, where one guest felt the hallway doors in the walls.
• Book terrace tables ahead and confirm the booking before you go.
• Expect steps with luggage and ask the staff for help.

How we rated this: Google rating 4.7 from 1,400 reviews. We read the newest and the lowest-rated guest reviews (20 recent guest reviews with text) and set aside reviews from restaurant or bar visitors who did not stay. Address: Via del Giglio, 9, 50123 Firenze FI.