Mercure Firenze Centro

A Mercure hotel near the Florence train station with a bar and a seasonal terrace.

Why people love it

• Welcome. One guest in September 2026 received an upgrade, complimentary cantuccini and welcome drinks.
• Walkable location. Guests say they walked across the old town and to the station.
• Breakfast. Guests call the breakfast varied.
• Quiet. Guests in August 2026 call the hotel quiet.

The worst thing guests say

Cleanliness and air conditioning recur. In August 2026 a guest found dirty rooms, a sink that would not drain and air conditioning that did not work. In May 2026 another said the air conditioning was switched off. A guest in November 2025 had a freezing room, and guests in December 2024 and June 2024 reported dust and mosquitoes. An August 2025 guest was charged a week before arrival for a pay-on-arrival booking.

Insider tips

• Report an air conditioning problem to the desk at once.
• Showers vary, and some guests said water pressure was low.
• Check what the payment terms are on arrival.

How we rated this: Google rating 4.5 from 1,412 reviews. We read the newest and the lowest-rated guest reviews (15 recent guest reviews with text) and set aside reviews from restaurant or bar visitors who did not stay. Repeat-guest rate not shown: not enough recent guest reviews yet. Address: Via Nazionale, 21/23 R, 50123 Firenze FI.