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Hotel La Gemma
A boutique hotel about three years old near the Duomo in Florence, with a restaurant, a spa and attentive owners.
Rising→Holding steadyRecent vs. all-time reviews
↻3% come backRepeat guests
♥3% plan to returnSay they will be back
$~$649 / nightRecent quoted price
Why people love it
- The staff. Edoardo, Daniel, Louisa, Viridiana and Andrea are named, and the owners often chat with guests.
- Away from the crowds. Guests say the hotel is on a quiet corner near the Duomo and shopping.
- Concierge. Guests mention help booking events and restaurants, and with the ZTL access request.
- Welcome service. A welcome cocktail and a thoughtful greeting are mentioned several times.
- New rooms. Guests call the rooms new, stylish and clean, though some are small.
Why they come back
"We stayed at Hotel La Gemma twice during our three-week trip to Italy, and both stays gave us exactly the same feeling."
The worst thing guests say
In 2024 about ten 1-star reviews described unresponsive service, canceled bookings, and one mentioned a moldy sewer smell in August 2024. Since June 2025 there are only two low ratings: one in October 2026 about how the owner treats staff, and one in June 2025 about a booking dispute. A 2023 guest reported racist staff.
Insider tips
- Ask the concierge about ZTL access if you drive.
- Rooms can be small, so ask about room sizes.
- Message the hotel in advance for transfers.
Who it's for: couples who want attentive service close to the Duomo.
Skip it if you drive and need the hotel to sort out transport.
How we rated this: Google rating 4.7 from 284 reviews. We read the newest and the lowest-rated guest reviews (29 recent guest reviews with text) and set aside reviews from restaurant or bar visitors who did not stay. Address: Via dei Cavalieri, 2/C, 50123 Firenze FI.
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