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Hotel Indigo Florence by IHG
A Hotel Indigo near Santa Maria Novella station in Florence with a restaurant, a bar and a pool.
→Holding steadyRecent vs. all-time reviews
↻5% come backRepeat guests
$~$343 / nightRecent quoted price
Why people love it
- Location. Guests say the station and tram from the airport are close and the center is a 20 minute walk.
- Breakfast and pizza. A guest named the bar's margarita pizza, and others praise the breakfast.
- Staff. Leonardo at the front desk is named, and staff left a birthday card and prosecco for a guest.
- Pool. Guests mention a nice swimming pool.
Why they come back
"Enjoyed our second stay. We stayed for an entire week."
The worst thing guests say
Cleanliness and theft complaints are recent. In May 2026 two guests reported dust, dated rooms and hair in the bed, and in September 2026 one found mold in the bathroom. A guest in July 2026 said over 2000 euros was stolen from their room. IHG members complained about customer service in 2024, 2025 and 2026. The pool cost 18 euros during an event in September 2026.
Insider tips
- The railway is across the street, so ask for a quiet room.
- Store valuables in the safe.
- Message the hotel on WhatsApp, as guests say it is responsive.
Who it's for: travelers arriving by train who want a pool and a short tram ride from the airport.
Skip it if you are sensitive to train noise or have had trouble with housekeeping.
How we rated this: Google rating 4.5 from 632 reviews. We read the newest and the lowest-rated guest reviews (22 recent guest reviews with text) and set aside reviews from restaurant or bar visitors who did not stay. Address: Via Jacopo da Diacceto, 16/20, 50123 Firenze FI.
Check prices for Hotel Indigo Florence by IHG
